Connecta Assurance Program
The Connecta Assurance Program (CAP) keeps your integrations reliable, secure, and supported.
It provides guaranteed response times, expert guidance, and proactive optimization when needed.
Why the Connecta Assurance Program?
When your integrations scale, Connecta becomes the foundation of your daily operations.
The Connecta Assurance Program ensures stability, support, and clear guidance whenever you need it most.
Essential
Peace of mind
- Response Time
< 4 hours priority assignment between 09:00 - 17:00 CET/CEST
Unlimited helpdesk tickets - Emergency Support
Included - Periodic Connecta Review
Health Check (Meeting + Dashboard)
Test Center Configuration
Notification Center Best Practice Configuration - Training & Knowledge
Access to training material
Advisor
Ongoing Optimization & Advice
- Response Time
< 4 hours priority assignment between 09:00 - 17:00 CET/CEST
Unlimited helpdesk tickets
Research & Recommendations - Emergency Support
Included - Periodic Connecta Review
Health Check (Meeting + Dashboard)
Test Center Configuration
Notification Center Best Practice Configuration
Quarterly Audit and Optimization Recommendations - Training & Knowledge
Access to training material
3 Hours training session every 6 months
Alliance
Fully Managed Governance & Architecture
- Response Time
< 4 hours priority assignment between 09:00 - 17:00 CET/CEST
Unlimited helpdesk tickets
Research & Recommendations
Priority Line - Emergency Support
Included - Periodic Connecta Review
Health Check (Meeting + Dashboard)
Test Center Configuration
Notification Center Best Practice Configuration
Quarterly Audit and Optimization Recommendations
Connecta Advice & Connecta Consultant - Training & Knowledge
Access to training material
3 Hours training session every 6 months
Yearly Custom Workshop
Stay connected. Stay confident.
Choose the CAP tier that fits your organisation and keep your integrations running with confidence.
The Health Check monitors your environment continuously and the meeting discusses Connecta as a whole. The Audit is a deeper manual review with optimisation recommendations, maybe even per flow, which the Health Check doesn't cover.
Yes. You can upgrade or adjust your CAP tier at any time.
Start with the level of responsibility you want us to take.
Essential covers reliability and fast response.
Advisor adds guidance and optimisation.
Alliance gives full governance and architectural support for complex environments.
We believe that assigning a priority level to tickets is a true response. This assures someone has looked at the ticket and decided if you need help quickly or if it's just a feature request for example.
Immediate assistance for incidents that block core business processes, such as technical Connecta issues.
Yes. CAP focuses on Connecta’s integration layer, not on general Odoo support.
It ensures the reliability of your connectors, flows, and data automation inside Odoo.
Yes. Training sessions are valid for six months from the moment they become available.
We review your setup and, if needed, suggest moving to a higher tier to maintain optimal coverage.
All CAP clients can submit as many support requests as needed.
Tickets should relate to Connecta usage, configuration, or troubleshooting.
We review and prioritise requests based on impact and relevance to your setup.
We apply a Fair Use Policy for its usage and might ask you to upgrade the plan if needed
Fair use means our team supports you with realistic and meaningful effort.
We help analyse specific issues, provide configuration advice, and suggest improvements.
Extensive process redesigns, custom development, or project work fall outside fair use. That's where the Connecta Advice & Connecta Consultant come in.